The Joan Portal will lead you through the steps necessary to connect your Joan device to the wireless network you want to use for Joan to communicate.
Please note that the quality of your Wi-Fi network will significantly influence the performance of Joan, with poor or unstable connections resulting in diminished functionality and poor battery life.
If you’re having issues with your wireless connection, please contact our Support Team at [email protected] and we’ll help you diagnose the issue.
The Wi-Fi is configured with the help of the Joan Configurator, an app available in the Joan Portal which syncs your wireless network settings with an individual Joan device. Connecting Joan to your Wi-Fi takes place in three easy steps:
1. Connect your Joan device to the computer
Connect Joan to the computer via the enclosed Micro-USB cable. Shake the device to wake it.
2. Run the Joan Configurator
Run the Joan Configurator from the Joan Portal or download it for
3. Enter the details of your wireless connection into the app
Next, select the Wi-Fi network you want to use and choose between the different Wi-Fi encryption types supported:
- If you are running an open network, simply select Joan’s hosting and click "Save."
Open networks are supported in all Joan devices: Manager and Executive, Board, Premium, and Classroom.
- If you are connecting to an encrypted network (WPA2-PSK), enter your Wi-Fi password into the Joan Configurator and then select Joan's hosting. Please note, however, that the Wi-Fi password is limited to 31 characters only.
WPA2-PSK is supported in all Joan devices: Manager and Executive, Board, Premium, and Classroom.
If you require enterprise encryption (WPA2-EAP), begin by entering your Wi-Fi password into the Joan Configurator. The password is limited to 31 characters only. Next, enter the RADIUS username and password of your server and upload the necessary certificates. If you are unsure about which certificates or RADIUS credentials to use, please contact your IT department or Joan support at [email protected]
WPA2-EAP is supported in Joan Executive, Board, Premium and Classroom devices only.
Finally, select Joan's hosting.
If all the details entered are correct, Joan will now connect to your wireless network. Repeat this process for all of your Joan devices, and click "Continue" in the Joan Portal when you are done.