Go to portal.getjoan.com and create your Joan Web Portal Account. There you will be able to manage every aspect of your Joan devices. It is designed to lead you through the whole onboarding process. Enter your contact details and follow the instructions.
If you haven’t received your Joan device yet and are just browsing around, skip the following 3 steps and feel free to explore the Joan Portal and familiarize yourself with the many features you can toggle on or off under "Settings" > "Organization" and "Device settings."
"We suggest that you create an account that will be dedicated for the Joan portal purposes and available to everyone who will need to access it, e.g. [email protected]
If you’d like to continue onboarding, move to step 2.