The device PIN number should show up on Joan’s screen after connecting it to your Wi-Fi network and unplugging the Micro-USB cable.
If that doesn’t happen, first make sure your Joan device is connected to the Wi-Fi network. If the Wi-Fi disconnected screen appears on the device, Joan isn’t connected yet and might be in the middle of the latest firmware update. This can take up to 5 minutes so please be patient.
If running Joan on-premises, check if the server is running (http://ip_of_vm:8081/api/serverping) and can be accessed from the same network Joan is connected to. Joan communicates with the on-premises server through port TCP 11113, which needs to be open for Joan to work.
If you’re still having issues, please contact our Support Team at email@example.com.