If you have a Joan Credits code available and wish to redeem it, please follow these steps:
- Log in to the Joan Portal with your account credentials
- Navigate to the “Settings” page via the top navigation menu
- Select “Plans & Billing” from the right-hand side menu
- Scroll to the bottom of the page until you reach the "Joan Credits" section
- Enter the code in the dedicated field. Be careful to type it correctly, as the code is case-sensitive
- Once you have entered the code, click “Redeem”
- The Joan Portal will process the request and notify you once it has successfully processed it
- Your billing information will now display and update your current account balance, history of account top-ups and the list of redeemed codes
Please see the image below, for a visual aid in redeeming your Joan Credits
