---
title: How to redeem your prepaid subscription code?
description: Got your prepaid code, but you aren't sure how to use it? No problem! This article will help you out.
---
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3. [Prepaid subscription codes](https://support.getjoan.com/knowledge/plans-billing?hsLang=en#prepaid-subscription-codes)
# How to redeem your prepaid subscription code?
## Got your prepaid code, but you aren't sure how to use it? No problem! This article will help you out.
Once you have purchased **a prepaid code** from our sales team or from your reseller, you can now redeem it in the [MyJoan:](https://my.getjoan.com/)
To do so, follow these steps:
1. Log in to the [MyJoan](https://my.getjoan.com/) account with your admin credentials
2. Navigate to the “**Settings**” page via the top navigation menu
3. Select “**Plans & Billing**” -\> **"Billing details"** from the left-hand side menu
4. On the right side, there will be a **Prepaid code** field
5. By default, the code will get activated instantly. By clicking on the **Code activation date**, you will be able to activate the code with today's date, from the beginning of the month, or from a custom date.
6. Once the code is typed in and the date selected, click “**Redeem code**”
7. The [MyJoan](https://my.getjoan.com/) will process the code and your subscription will be activated
*If you encounter any issues, please contact [support@getjoan.com.](mailto:support@getjoan.com)*
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- [Device configuration](https://support.getjoan.com/knowledge/joan-devices?hsLang=en#device-configuration)
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- [Custom content](https://support.getjoan.com/knowledge/joan-devices?hsLang=en#custom-content)
- [Using Joan with 3rd party devices](https://support.getjoan.com/knowledge/joan-devices?hsLang=en#using-joan-with-3rd-party-devices)
- [Mounting your Joan device](https://support.getjoan.com/knowledge/joan-devices?hsLang=en#mounting-your-joan-device)
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