To start troubleshooting any issues you might be experiencing with your Joan device, we need you to provide us with the log files from the device.
You can access Joan's logs by following the steps below:
- Gently shake the device,
- Attach Joan to the USB and run the Joan configurator app. (Joan configurator),
- Click the Reboot button and leave Joan running for 3-5 minutes for the logs to build up,
- Click on the Logs button and then save, after that please send the log file to us for further inspection.