For us to start troubleshooting any issues you might be experiencing with your Joan device, we need you to provide us with the log files from the device.
You can access Joan's logs by following the steps below:
- Gently shake the device,
- attach Joan to the USB and run the Joan configurator app. (Joan configurator),
- click the Logs button and leave the Joan device connected.
You will see this screen:
(*Please leave the Joan device connnected until the the proccess finishes)
- after the process is done you will need to save the log file,
- which you can then send to us for further inspection.