To do so, please follow these steps:
- Log in to Joan Portal with your account credentials
- Navigate to the “Manage” page via the top navigation menu
- Select “Devices” from the left-hand side menu
- A table of all your devices will be visible. Select the checkbox next to device(s) to select all devices from the list
- A new “Unpair” button will appear above the table. Click it
- Once clicked, you will be prompted to either confirm or deny the action. If you wish to continue with unpairing your devices, click “OK”
- After you have removed all of your devices, your subscription should be automatically canceled
And that’s it! You have successfully canceled your current subscription.
Please note that certain features that were available under your subscription plan will now be locked on your account and the preferences/settings for those will be removed.