---
title: What is the Joan Configurator?
description: Joan Configurator is an application that allows you to control the network settings of your Joan device as well as to acquire certain information from it. To download the Joan Configurator for deskto
---
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1. [Help Center](https://support.getjoan.com/knowledge?hsLang=en)
2. [Joan devices](https://support.getjoan.com/knowledge/joan-devices?hsLang=en)
3. [Device configuration](https://support.getjoan.com/knowledge/joan-devices?hsLang=en#device-configuration)
# What is the Joan Configurator?
Joan Configurator is an application that allows you to control the network settings of your Joan device as well as to acquire certain information from it.
**To download the Joan Configurator for desktop, please click [here](https://support.getjoan.com/knowledge/download-joan-configurator-for-desktop-1?hsLang=en).**
So, what can the Joan Configurator do? It allows you to:
- [Connect a device to a Wi-Fi network](https://support.getjoan.com/knowledge/what-is-the-joan-configurator#connect-a-device-to-a-wi-fi-network)
- [Connect a device to a server](https://support.getjoan.com/knowledge/what-is-the-joan-configurator#connect-a-device-to-a-server)
- [Provide the device’s serial number](https://support.getjoan.com/knowledge/what-is-the-joan-configurator#provide-the-devices-serial-number)
- [Acquire the device’s log file](https://support.getjoan.com/knowledge/what-is-the-joan-configurator#acquire-the-devices-log-file)
- [Reboot your device](https://support.getjoan.com/knowledge/what-is-the-joan-configurator#reboot-your-device)
#### Connect a device to a Wi-Fi network
To pair a device to [MyJoan](http://my.getjoan.com) account, you must first connect it to your Wi-Fi network that meets specific requirements to ensure the device functions optimally.
To find out what those requirements are, please click [here](https://support.getjoan.com/knowledge/wi-fi-network-requirements-for-joan-devices?hsLang=en).
Connecting the device to the network is a straightforward process, and you can refer to a detailed guide on how to do so by clicking [here](https://support.getjoan.com/knowledge/how-to-connect-a-joan-device-to-wi-fi?hsLang=en).
#### Connect a device to a server
The Joan system comprises of three components - a device, the [MyJoan](http://my.getjoan.com), and the **Visionect Software Suite (VSS)** server.
The **VSS** server acts as an intermediary between Joan devices and the preferred calendar solution, making sure your devices are working properly and displaying the correct calendar information on displays of connected Joan devices.
Thus, it is crucial to connect your Joan device to a server in order for it to function. Detailed instructions on how to connect your Joan device to a server can be found [here](https://support.getjoan.com/knowledge/how-to-connect-a-device-to-the-server-1?hsLang=en).
Joan devices can be hosted in the cloud. To learn more about hosting, click [here](https://support.getjoan.com/knowledge/in-the-cloud-hosting?hsLang=en).
#### Provide the device’s serial number
Each Joan device has a Universally Unique identifier (UUID) or serial number.
This number is visible on the packaging of the device denoted by the abbreviation S/N as well as in the Joan Configurator once the device is connected.
With it, the device can easily be located on a server (in the cloud or on-premises) and monitored for performance (battery life, Wi-Fi signal strength, etc.).
If you are experiencing any issues with a specific device, please contact us at [support@getjoan.com](mailto:support@getjoan.com) and provide this serial number along with a brief description of what the problem is, and we will help you solve it.
#### Acquire the device’s log file
Each Joan device keeps a log file throughout its operation containing information related to the devices hardware, firmware, and settings and may provide great insight in cases where the device is not operating to its full capabilities.
Instructions on how to acquire the log file can be found [here](https://support.getjoan.com/knowledge/how-to-acquire-the-devices-log-file?hsLang=en).
Important note: Joan devices do not keep any of your personal or calendar information stored in the log file. Only device-related data is tracked.
If you are experiencing any issues with a specific device, please contact us at [support@getjoan.com](mailto:support@getjoan.com) and provide the log file with a brief description of what the problem is, and we will help you solve it.
#### Reboot your device
Mistakes and hiccups in Joan’s operation may happen. In such cases, a simple reboot of the device will refresh all the settings and resolve any issues automatically.
Instructions on how to reboot your device can be found [here](https://support.getjoan.com/knowledge/how-to-reboot-a-joan-device?hsLang=en).
If the reboot did not resolve the issue, please send us a message at [support@getjoan.com](mailto:support@getjoan.com) with the [device’s serial number](https://support.getjoan.com/knowledge/where-to-find-the-serial-number-of-a-joan-device?hsLang=en) and the [log file](https://support.getjoan.com/knowledge/how-to-acquire-the-devices-log-file?hsLang=en) with a brief description of what the problem is and we will help you resolve it.
- [Getting started](https://support.getjoan.com/knowledge/getting-started?hsLang=en#main-content)
- [General information](https://support.getjoan.com/knowledge/getting-started?hsLang=en#general-information)
- [Joan Devices](https://support.getjoan.com/knowledge/getting-started?hsLang=en#joan-devices)
- [Room management](https://support.getjoan.com/knowledge/room-management?hsLang=en#main-content)
- [Account configuration](https://support.getjoan.com/knowledge/room-management?hsLang=en#account-configuration)
- [Room configuration](https://support.getjoan.com/knowledge/room-management?hsLang=en#room-configuration)
- [Microsoft 365](https://support.getjoan.com/knowledge/room-management?hsLang=en#microsoft-365)
- [Exchange](https://support.getjoan.com/knowledge/room-management?hsLang=en#exchange)
- [Google](https://support.getjoan.com/knowledge/room-management?hsLang=en#google)
- [iCalendar](https://support.getjoan.com/knowledge/room-management?hsLang=en#icalendar)
- [Using Joan in a shared environment](https://support.getjoan.com/knowledge/room-management?hsLang=en#using-joan-in-a-shared-environment)
- [Buildings](https://support.getjoan.com/knowledge/room-management?hsLang=en#buildings)
- [Interfaces](https://support.getjoan.com/knowledge/room-management?hsLang=en#interfaces)
- [Integrations](https://support.getjoan.com/knowledge/room-management?hsLang=en#integrations)
- [Troubleshooting](https://support.getjoan.com/knowledge/room-management?hsLang=en#troubleshooting)
- [Joan devices](https://support.getjoan.com/knowledge/joan-devices?hsLang=en#main-content)
- [Device configuration](https://support.getjoan.com/knowledge/joan-devices?hsLang=en#device-configuration)
- [Device settings in the Joan portal](https://support.getjoan.com/knowledge/joan-devices?hsLang=en#device-settings-in-the-joan-portal)
- [Custom content](https://support.getjoan.com/knowledge/joan-devices?hsLang=en#custom-content)
- [Using Joan with 3rd party devices](https://support.getjoan.com/knowledge/joan-devices?hsLang=en#using-joan-with-3rd-party-devices)
- [Mounting your Joan device](https://support.getjoan.com/knowledge/joan-devices?hsLang=en#mounting-your-joan-device)
- [Device troubleshooting](https://support.getjoan.com/knowledge/joan-devices?hsLang=en#device-troubleshooting)
- [Workplace management](https://support.getjoan.com/knowledge/workplace-management?hsLang=en#main-content)
- [Account configuration](https://support.getjoan.com/knowledge/workplace-management?hsLang=en#account-configuration)
- [Additional Desk booking features](https://support.getjoan.com/knowledge/workplace-management?hsLang=en#additional-desk-booking-features)
- [Users](https://support.getjoan.com/knowledge/workplace-management?hsLang=en#users)
- [Integrations](https://support.getjoan.com/knowledge/workplace-management?hsLang=en#integrations)
- [Frequently Asked Questions](https://support.getjoan.com/knowledge/workplace-management?hsLang=en#frequently-asked-questions)
- [Visitor Management](https://support.getjoan.com/knowledge/visitor-management?hsLang=en#main-content)
- [General information](https://support.getjoan.com/knowledge/visitor-management?hsLang=en#general-information)
- [Devices](https://support.getjoan.com/knowledge/visitor-management?hsLang=en#devices)
- [How to invite your visitors?](https://support.getjoan.com/knowledge/visitor-management?hsLang=en#how-to-invite-your-visitors)
- [App permissions](https://support.getjoan.com/knowledge/visitor-management?hsLang=en#app-permissions)
- [Workplace Digital Signage](https://support.getjoan.com/knowledge/workplace-digital-signage?hsLang=en#main-content)
- [Setting Up Your Digital Signage](https://support.getjoan.com/knowledge/workplace-digital-signage?hsLang=en#setting-up-your-digital-signage)
- [Compatible Hardware and Supported Media](https://support.getjoan.com/knowledge/workplace-digital-signage?hsLang=en#compatible-hardware-and-supported-media)
- [Using Joan Workplace Digital Signage in Practice](https://support.getjoan.com/knowledge/workplace-digital-signage?hsLang=en#using-joan-workplace-digital-signage-in-practice)
- [Mobile application](https://support.getjoan.com/knowledge/mobile-application?hsLang=en)
- [Analytics](https://support.getjoan.com/knowledge/analytics?hsLang=en)
- [Plans & Billing](https://support.getjoan.com/knowledge/plans-billing?hsLang=en#main-content)
- [Subscription plans](https://support.getjoan.com/knowledge/plans-billing?hsLang=en#subscription-plans)
- [Billing information](https://support.getjoan.com/knowledge/plans-billing?hsLang=en#billing-information)
- [Prepaid subscription codes](https://support.getjoan.com/knowledge/plans-billing?hsLang=en#prepaid-subscription-codes)
- [Ordering and shipping](https://support.getjoan.com/knowledge/plans-billing?hsLang=en#ordering-and-shipping)
- [Returns and cancellations](https://support.getjoan.com/knowledge/plans-billing?hsLang=en#returns-and-cancellations)
- [Information for resellers](https://support.getjoan.com/knowledge/plans-billing?hsLang=en#information-for-resellers)
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**08:00–24:00 (CET)**
Monday–Friday
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