---
title: How to reboot a Joan device?
description: Mistakes and hiccups in Joan’s operation may happen. In such cases, a simple reboot of the device will refresh all the settings and resolve any issues automatically.
---
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3. [Device troubleshooting](https://support.getjoan.com/knowledge/joan-devices?hsLang=en#device-troubleshooting)
# How to reboot a Joan device?
## Mistakes and hiccups in Joan’s operation may happen. In such cases, a simple reboot of the device will refresh all the settings and resolve any issues automatically.
There are two ways to reboot your device:
1. [Through the desktop Joan Configurator](https://support.getjoan.com/knowledge/how-to-reboot-a-joan-device#reboot-via-joan-configurator)
2. [Through the mobile Joan Configurator](https://support.getjoan.com/knowledge/how-to-reboot-a-joan-device#reboot-via-mobile-configurator)
#### How to reboot a device via the desktop Joan Configurator:
1. Run the [Joan Configurator](https://visionect-25346629.hs-sites-eu1.com/knowledge/what-is-the-joan-configurator?hsLang=en)
2. Connect the Joan device to your PC with the provided Micro USB or USB-C cable
3. Select your device
4. Select the **Tools** option in the navigation bar below
5. Click **Reboot device**
****
And that’s it. You have successfully rebooted your Joan device.
#### How to reboot a device via the mobile Joan Configurator app:
1. Open the mobile Joan Configurator application.
2. In the device list, select your device.
3. Select the **Tools** option in the navigation bar below
4. Click **Reboot device**
And that’s it. You have successfully rebooted your Joan device.
Is the problem still there? Don’t worry. [Acquire the log file](https://support.getjoan.com/knowledge/how-to-acquire-the-devices-log-file?hsLang=en) and contact us at [support@getjoan.com](mailto:support@getjoan.com) with a description of the problem.
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