If your Joan device is displaying the following message:
“Could not pair device on this server. Please remove it from your account and pair it again.”
It doing so because the device is either already paired to a Joan Portal account or there is a problem in the hosting settings of the device.
In order to resolve this, please do the following:
- Make sure that the device is not paired to a different Joan Portal account
- Select the correct hosting option for the device (in the cloud or on-premises) via the Joan Configurator
Once it is configured and connected to a server properly, the device will automatically refresh and remove the notification message and begin displaying your resource’s schedule.
To learn more about hosting options, click here.