---
title: How to reset MyJoan account password
description: If you forgot the password for MyJoan account, you can easily reset it here. Provide the email address you created a MyJoan account with, and you will receive an email that will allow you to set a new
---

[Skip to content](https://support.getjoan.com/knowledge/how-to-reset-my-joan-account-password#main-content)

[Submit a ticket](https://support.getjoan.com/knowledge/kb-tickets/new?hsLang=en)

[![joan\_logo\_white](https://support.getjoan.com/hs-fs/hubfs/joan_logo_white.png?width=180&height=77&name=joan_logo_white.png)](http://www.getjoan.com/)

Open main navigation

Close main navigation

- [Submit a ticket](https://support.getjoan.com/knowledge/kb-tickets/new)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Help Center](https://support.getjoan.com/knowledge?hsLang=en)
2. [Room management](https://support.getjoan.com/knowledge/room-management?hsLang=en)
3. [Account configuration](https://support.getjoan.com/knowledge/room-management?hsLang=en#account-configuration)

# How to reset MyJoan account password

If you forgot the password for [MyJoan](https://my.getjoan.com/) account, you can easily reset it [here](https://portal.getjoan.com/account/password/reset/).

Provide the email address you created a MyJoan account with, and you will receive an email that will allow you to set a new password.

Otherwise, if you wish to just change your current password, you can do that in the “**Account settings**” section of the [MyJoan](https://office.getjoan.com/settings/profile/reset-password).

#### How to change your password

1. Log in to [my.getjoan.com](http://my.getjoan.com) and navigate to **Settings -\> Account**
2. On the **Account** settings page, you will notice a section "**Account** **password**"
3. Click on the **Change account password** button![account password](https://support.getjoan.com/hs-fs/hubfs/account%20password.png?width=688&height=199&name=account%20password.png)
4. Then, enter your new password in the “**Password**” field and retype it in the following “**Password confirmation**” field
5. Click "**Change password**"

Once you click "**Change password**" the [MyJoan](https://my.getjoan.com/) will take a second to update your information and inform you as soon as it is done. This process should take no longer than a few seconds.

And that’s it! You have successfully changed [MyJoan](https://my.getjoan.com/) password.

*If you need any additional support, please feel free to contact us at [support@getjoan.com](mailto:support@getjoan.com).*

- [Getting started](https://support.getjoan.com/knowledge/getting-started?hsLang=en#main-content)

    - [General information](https://support.getjoan.com/knowledge/getting-started?hsLang=en#general-information)
    - [Joan Devices](https://support.getjoan.com/knowledge/getting-started?hsLang=en#joan-devices)
- [Room management](https://support.getjoan.com/knowledge/room-management?hsLang=en#main-content)

    - [Account configuration](https://support.getjoan.com/knowledge/room-management?hsLang=en#account-configuration)
    - [Room configuration](https://support.getjoan.com/knowledge/room-management?hsLang=en#room-configuration)
    - [Microsoft 365](https://support.getjoan.com/knowledge/room-management?hsLang=en#microsoft-365)
    - [Exchange](https://support.getjoan.com/knowledge/room-management?hsLang=en#exchange)
    - [Google](https://support.getjoan.com/knowledge/room-management?hsLang=en#google)
    - [iCalendar](https://support.getjoan.com/knowledge/room-management?hsLang=en#icalendar)
    - [Using Joan in a shared environment](https://support.getjoan.com/knowledge/room-management?hsLang=en#using-joan-in-a-shared-environment)
    - [Buildings](https://support.getjoan.com/knowledge/room-management?hsLang=en#buildings)
    - [Interfaces](https://support.getjoan.com/knowledge/room-management?hsLang=en#interfaces)
    - [Integrations](https://support.getjoan.com/knowledge/room-management?hsLang=en#integrations)
    - [Troubleshooting](https://support.getjoan.com/knowledge/room-management?hsLang=en#troubleshooting)
- [Joan devices](https://support.getjoan.com/knowledge/joan-devices?hsLang=en#main-content)

    - [Device configuration](https://support.getjoan.com/knowledge/joan-devices?hsLang=en#device-configuration)
    - [Device settings in the Joan portal](https://support.getjoan.com/knowledge/joan-devices?hsLang=en#device-settings-in-the-joan-portal)
    - [Custom content](https://support.getjoan.com/knowledge/joan-devices?hsLang=en#custom-content)
    - [Using Joan with 3rd party devices](https://support.getjoan.com/knowledge/joan-devices?hsLang=en#using-joan-with-3rd-party-devices)
    - [Mounting your Joan device](https://support.getjoan.com/knowledge/joan-devices?hsLang=en#mounting-your-joan-device)
    - [Device troubleshooting](https://support.getjoan.com/knowledge/joan-devices?hsLang=en#device-troubleshooting)
- [Workplace management](https://support.getjoan.com/knowledge/workplace-management?hsLang=en#main-content)

    - [Account configuration](https://support.getjoan.com/knowledge/workplace-management?hsLang=en#account-configuration)
    - [Additional Desk booking features](https://support.getjoan.com/knowledge/workplace-management?hsLang=en#additional-desk-booking-features)
    - [Users](https://support.getjoan.com/knowledge/workplace-management?hsLang=en#users)
    - [Integrations](https://support.getjoan.com/knowledge/workplace-management?hsLang=en#integrations)
    - [Frequently Asked Questions](https://support.getjoan.com/knowledge/workplace-management?hsLang=en#frequently-asked-questions)
- [Visitor Management](https://support.getjoan.com/knowledge/visitor-management?hsLang=en#main-content)

    - [General information](https://support.getjoan.com/knowledge/visitor-management?hsLang=en#general-information)
    - [Devices](https://support.getjoan.com/knowledge/visitor-management?hsLang=en#devices)
    - [How to invite your visitors?](https://support.getjoan.com/knowledge/visitor-management?hsLang=en#how-to-invite-your-visitors)
    - [App permissions](https://support.getjoan.com/knowledge/visitor-management?hsLang=en#app-permissions)
- [Workplace Digital Signage](https://support.getjoan.com/knowledge/workplace-digital-signage?hsLang=en#main-content)

    - [Setting Up Your Digital Signage](https://support.getjoan.com/knowledge/workplace-digital-signage?hsLang=en#setting-up-your-digital-signage)
    - [Compatible Hardware and Supported Media](https://support.getjoan.com/knowledge/workplace-digital-signage?hsLang=en#compatible-hardware-and-supported-media)
    - [Using Joan Workplace Digital Signage in Practice](https://support.getjoan.com/knowledge/workplace-digital-signage?hsLang=en#using-joan-workplace-digital-signage-in-practice)
- [Mobile application](https://support.getjoan.com/knowledge/mobile-application?hsLang=en)
- [Analytics](https://support.getjoan.com/knowledge/analytics?hsLang=en)
- [Plans & Billing](https://support.getjoan.com/knowledge/plans-billing?hsLang=en#main-content)

    - [Subscription plans](https://support.getjoan.com/knowledge/plans-billing?hsLang=en#subscription-plans)
    - [Billing information](https://support.getjoan.com/knowledge/plans-billing?hsLang=en#billing-information)
    - [Prepaid subscription codes](https://support.getjoan.com/knowledge/plans-billing?hsLang=en#prepaid-subscription-codes)
    - [Ordering and shipping](https://support.getjoan.com/knowledge/plans-billing?hsLang=en#ordering-and-shipping)
    - [Returns and cancellations](https://support.getjoan.com/knowledge/plans-billing?hsLang=en#returns-and-cancellations)
    - [Information for resellers](https://support.getjoan.com/knowledge/plans-billing?hsLang=en#information-for-resellers)

 **Support Hours:**  
**08:00–24:00 (CET)**  
Monday–Friday 

<https://www.facebook.com/meetJOAN/> <https://www.instagram.com/meetjoan/> <https://twitter.com/meetjoan> <https://www.youtube.com/channel/UCt6KzgZei_I97n-2KDqCclw/featured>

Copyright © 2025, Visionect d.o.o.