---
title: Inviting Joan Workplace app users
description: Users do not get automatic invites to the Joan Workplace app, so you can plan your roll-out on your own terms and invite them at your own pace.
---
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1. [Help Center](https://support.getjoan.com/knowledge?hsLang=en)
2. [Workplace management](https://support.getjoan.com/knowledge/workplace-management?hsLang=en)
3. [Users](https://support.getjoan.com/knowledge/workplace-management?hsLang=en#users)
# Inviting Joan Workplace app users
## Users do not get automatic invites to the Joan Workplace app, so you can plan your roll-out on your own terms.
Please note that you will first need to [add users](https://visionect-25346629.hs-sites-eu1.com/knowledge/add-users-and-start-using-the-joan-desk-booking-app?hsLang=en), before sending them any instructions.
When you’re ready, please share links to the mobile apps ([Apple](https://apps.apple.com/us/app/find-app/id1519226753), [Google](https://play.google.com/store/apps/details?id=com.visionect.joan.desk)) and to the [MyJoan](https://my.getjoan.com/) website with them. While in most cases unnecessary, we’ve also prepared [very brief instructions for the end-users](https://visionect-25346629.hs-sites-eu1.com/knowledge/instructions-for-joan-desk-booking-app-users?hsLang=en).
Feel free to use the following template to notify your team:
*“Dear team members,*
*Starting today, please use the **Joan Workplace app** to book desks, meeting rooms, parking spots, or shared assets before arriving at the office. The app is easy to use for quick ad-hoc bookings as well as for planning your weekly or monthly schedule.*
*Please download the app from *[*the Apple App Store*](https://apps.apple.com/us/app/find-app/id1519226753)* and *[*the Google Play store*](https://play.google.com/store/apps/details?id=com.visionect.joan.desk) *or access* [MyJoan](https://my.getjoan.com/)*.*
*Additional instructions are available in the *[*Joan support*](https://visionect-25346629.hs-sites-eu1.com/knowledge/instructions-for-joan-desk-booking-app-users?hsLang=en) *article.*
*Please note: If you are unable to see the floor plan or booking options, you may have accidentally created your own account. If this happens, please contact support@getjoan.com so we can fix it.*
*Let us know if you have any questions!”*
If a user has created their own admin account/logged in before they were added to your list, you will receive the below error message when adding them:
**Email - User with email sample@domain already exists. Please contact support for further information.**
In case this happens, please let us know at [support@getjoan.com](mailto:support@getjoan.com) and we will remove the said user so that you can try adding them again.
- [Getting started](https://support.getjoan.com/knowledge/getting-started?hsLang=en#main-content)
- [General information](https://support.getjoan.com/knowledge/getting-started?hsLang=en#general-information)
- [Joan Devices](https://support.getjoan.com/knowledge/getting-started?hsLang=en#joan-devices)
- [Room management](https://support.getjoan.com/knowledge/room-management?hsLang=en#main-content)
- [Account configuration](https://support.getjoan.com/knowledge/room-management?hsLang=en#account-configuration)
- [Room configuration](https://support.getjoan.com/knowledge/room-management?hsLang=en#room-configuration)
- [Microsoft 365](https://support.getjoan.com/knowledge/room-management?hsLang=en#microsoft-365)
- [Exchange](https://support.getjoan.com/knowledge/room-management?hsLang=en#exchange)
- [Google](https://support.getjoan.com/knowledge/room-management?hsLang=en#google)
- [iCalendar](https://support.getjoan.com/knowledge/room-management?hsLang=en#icalendar)
- [Using Joan in a shared environment](https://support.getjoan.com/knowledge/room-management?hsLang=en#using-joan-in-a-shared-environment)
- [Buildings](https://support.getjoan.com/knowledge/room-management?hsLang=en#buildings)
- [Interfaces](https://support.getjoan.com/knowledge/room-management?hsLang=en#interfaces)
- [Integrations](https://support.getjoan.com/knowledge/room-management?hsLang=en#integrations)
- [Troubleshooting](https://support.getjoan.com/knowledge/room-management?hsLang=en#troubleshooting)
- [Joan devices](https://support.getjoan.com/knowledge/joan-devices?hsLang=en#main-content)
- [Device configuration](https://support.getjoan.com/knowledge/joan-devices?hsLang=en#device-configuration)
- [Device settings in the Joan portal](https://support.getjoan.com/knowledge/joan-devices?hsLang=en#device-settings-in-the-joan-portal)
- [Custom content](https://support.getjoan.com/knowledge/joan-devices?hsLang=en#custom-content)
- [Using Joan with 3rd party devices](https://support.getjoan.com/knowledge/joan-devices?hsLang=en#using-joan-with-3rd-party-devices)
- [Mounting your Joan device](https://support.getjoan.com/knowledge/joan-devices?hsLang=en#mounting-your-joan-device)
- [Device troubleshooting](https://support.getjoan.com/knowledge/joan-devices?hsLang=en#device-troubleshooting)
- [Workplace management](https://support.getjoan.com/knowledge/workplace-management?hsLang=en#main-content)
- [Account configuration](https://support.getjoan.com/knowledge/workplace-management?hsLang=en#account-configuration)
- [Additional Desk booking features](https://support.getjoan.com/knowledge/workplace-management?hsLang=en#additional-desk-booking-features)
- [Users](https://support.getjoan.com/knowledge/workplace-management?hsLang=en#users)
- [Integrations](https://support.getjoan.com/knowledge/workplace-management?hsLang=en#integrations)
- [Frequently Asked Questions](https://support.getjoan.com/knowledge/workplace-management?hsLang=en#frequently-asked-questions)
- [Visitor Management](https://support.getjoan.com/knowledge/visitor-management?hsLang=en#main-content)
- [General information](https://support.getjoan.com/knowledge/visitor-management?hsLang=en#general-information)
- [Devices](https://support.getjoan.com/knowledge/visitor-management?hsLang=en#devices)
- [How to invite your visitors?](https://support.getjoan.com/knowledge/visitor-management?hsLang=en#how-to-invite-your-visitors)
- [App permissions](https://support.getjoan.com/knowledge/visitor-management?hsLang=en#app-permissions)
- [Workplace Digital Signage](https://support.getjoan.com/knowledge/workplace-digital-signage?hsLang=en#main-content)
- [Setting Up Your Digital Signage](https://support.getjoan.com/knowledge/workplace-digital-signage?hsLang=en#setting-up-your-digital-signage)
- [Compatible Hardware and Supported Media](https://support.getjoan.com/knowledge/workplace-digital-signage?hsLang=en#compatible-hardware-and-supported-media)
- [Using Joan Workplace Digital Signage in Practice](https://support.getjoan.com/knowledge/workplace-digital-signage?hsLang=en#using-joan-workplace-digital-signage-in-practice)
- [Mobile application](https://support.getjoan.com/knowledge/mobile-application?hsLang=en)
- [Analytics](https://support.getjoan.com/knowledge/analytics?hsLang=en)
- [Plans & Billing](https://support.getjoan.com/knowledge/plans-billing?hsLang=en#main-content)
- [Subscription plans](https://support.getjoan.com/knowledge/plans-billing?hsLang=en#subscription-plans)
- [Billing information](https://support.getjoan.com/knowledge/plans-billing?hsLang=en#billing-information)
- [Prepaid subscription codes](https://support.getjoan.com/knowledge/plans-billing?hsLang=en#prepaid-subscription-codes)
- [Ordering and shipping](https://support.getjoan.com/knowledge/plans-billing?hsLang=en#ordering-and-shipping)
- [Returns and cancellations](https://support.getjoan.com/knowledge/plans-billing?hsLang=en#returns-and-cancellations)
- [Information for resellers](https://support.getjoan.com/knowledge/plans-billing?hsLang=en#information-for-resellers)
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