How to reboot a Joan device?

Mistakes and hiccups in Joan’s operation may happen. In such cases, a simple reboot of the device will refresh all the settings and resolve any issues automatically.

There are two ways to reboot your device:

  1. Through the desktop Joan Configurator
  2. Through the mobile Joan Configurator

How to reboot a device via the desktop Joan Configurator:

  1. Run the Joan Configurator
    • If you are using Windows or macOS, simply run the file. 
    • If you are using Linux, follow these steps:
      • Open the Terminal
      • Navigate to the destination folder where you downloaded the file. For example
        cd Downloads
      • Run the Joan Configurator as a superuser with the following command
        sudo ./JoanConfigurator_linux
  1. Connect the Joan device to your computer with the provided Micro USB cable
  2. Once connected, click the “Reboot” button at the bottom of the window
  3. A notification will appear in the Joan Configurator that the device will now reboot and shortly after you will hear a *beep* from the device.

And that’s it. You have successfully rebooted your Joan device.

How to reboot a device via the mobile Joan Configurator app:

  1. Open the mobile Joan Configurator application.
  2. In the device list, select your device.
  3. Wait for the device to load and then click on "Reboot device".

And that’s it. You have successfully rebooted your Joan device.

 

Is the problem still there? Don’t worry. Acquire the log file and contact us at support@getjoan.com with a description of the problem.