If Joan devices stop displaying new events, it might be possible that Joan is no longer able to sync with your calendar solution.
Joan automatically extracts the event information from your preferred calendar's schedule and displays it on the Joan devices, letting you know who booked the room and when.
In such cases, you will be notified in your MyJoan about the syncing issue as well as via email. In the meantime, Joan will automatically continue attempting to resync with your calendar for seven days. If Joan is not able to establish a connection with your calendar during that time period, the resync process will end and you will be prompted again to look into your calendar settings.
So, what are the most common reasons for failed syncs between Joan and your calendar and how to resolve them?
Unable to authenticate
Office 365, Exchange, iCalendar
These calendar solutions require an account and password update on a yearly basis. If you experience the failed synchronization issue, please check if you updated your password for these solutions recently, and if you have not, make sure to do so.
Once your password was updated in your calendar solution, visit MyJoan account and update your connected calendar account. To do so, please follow these instructions:
- Log in to MyJoan account with your credentials
- Navigate to the “Settings” page via the top navigation menu
- Select "Integrations" from the left-hand side and click on the "Calendar" section
- Click "Unpair"
- Select your calendar solutions once again and log in with the same user
That's it! You should be all set now.
Google Workspace
The user authenticated with the MyJoan account might have lost access to your room resources due to many reasons such as the account being deleted, permissions being changed, etc. No matter what the case may be, you will have to update the connected account in order for Joan to be able to sync with your calendar once more.
To do so, please follow these instructions:
- Log in to MyJoan account with your credentials
- Navigate to the “Settings” page via the top navigation menu
- Select "Integrations" from the left-hand side and click on the "Calendar" section
- Click "Unpair"
- Select your calendar solutions once again and log in with the same user
- Make sure to provide Joan with the correct access to your account and calendar by clicking "Allow"
You will be redirected back to the MyJoan and that's it! You have successfully updated your connected calendar account.
The resource calendar no longer exists
Another possible reason for Joan not being able to sync with your calendar is that the certain calendar resource for one of your rooms no longer exists or the account connected to the MyJoan no longer has access to it.
Joan will notify with which room she is no longer able to sync with a white exclamation mark inside a red circle next to the name of the room in the "Rooms" section of MyJoan
In order to resolve this, you will have to remove the problematic room resource and add it once more.
Removing a room
- Select the specific room(s) by tapping on the blank white rectangle on the left
- Click on the Selected button in the top right corner
- And in the dropdown click
Adding a room
First, you will need to acquire the room resources email / ID. If you are unsure how to do so, please visit this link and select your calendar solution. Further instructions will be available there.
Once you have the room resource ready and its email / ID copied, it is time to add it to MyJoan.
- In the "Rooms list" section of MyJoan, tap the "Add room" button
- Paste the room resource's email / ID in the dedicated field and click "Save"
Connecting devices to that room
With the new room resource ready, you need to make sure to connect a device to it, so it will display the relevant calendar information.
To do so, follow these steps:
- Log in to the MyJoan with your account credentials
- Navigate to the “Settings” page via the top navigation menu
- Select "Rooms" from the left-hand side menu, and then the "Devices" section
- Click on one of your Joan devices. An "Edit device" page will appear which will allow you to adjust certain settings of your device
- Below the "Application" preview image, you will find a field called "Choose a Room"
- Find the desired room and select it
- Click on the Save button
And that's it! You have now successfully updated your room resource and Joan will now show your upcoming schedule on the dedicated Joan device.
Slow calendar provider system
The final common issue that might cause Joan to lose the connection to your calendar is an unexceptionally long delay in the communication between the chosen calendar solution and Joan.
To be more specific, if the delay between responses is longer than 120 seconds, Joan will report a problem with the synchronization process. Such an issue predominantly happens with on-premises Exchange and iCalendar solutions.
If you experience this issue, please check your internet connection and ensure it is stable and working.