Monitoring your Joan device performance is crucial for ensuring reliability and optimizing day-to-day operations.
With performance analytics, you can monitor important details like battery status, disconnection history, and wireless connection strength — all in one place. These insights help you spot issues early and make sure your devices stay reliable and connected when you need them most.
How to generate device performance analytics?
To get the file with the most important device analytics, please follow the instructions below:
- Log in to my.getjoan.com
- Navigate to Settings -> Rooms -> Devices
- Once you open the dashboard, please click on the button Download report
- You will be prompted to select the time period of the report
- And once you click Download, the report will be generated, and you will receive an email with the file