Monitoring your Joan device performance is crucial for ensuring reliability and optimizing day-to-day operations.
With performance analytics, you can monitor important details like battery status, disconnection history, and wireless connection strength — all in one place. These insights help you spot issues early and make sure your devices stay reliable and connected when you need them most.
How to generate device performance analytics?
To get the file with the most important device analytics, please follow the instructions below:
- Log in to my.getjoan.com
- Navigate to Settings -> Rooms -> Devices
- Once you open the dashboard, please click on the button Download report
- You will be prompted to select the time period of the report
- And once you click Download, the report will be generated, and you will receive an email with the file
The report includes key metrics that reflect the health and behavior of your devices over time
Below we will break down what each part of the report tells you.
Battery
What it shows:
This section displays the battery depletion rate (percentage of battery lost per day).
Why it matters:
Battery consumption depends on how frequently a device is used, the strength and stability of its Wi-Fi connection, and the number of screen updates or touch interactions.
What’s normal?
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Ideal depletion rate: Between 1% to 3% per day under optimal conditions.
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Higher depletion: May indicate heavy usage, unstable connection, or excessive touch interactions.
Tips:
If you notice spikes in battery consumption, check the Network and Touch Events sections for potential causes.
Network
Disconnect/Reconnect Events
What it shows:
The number of times a device disconnects and reconnects to the network daily.
Why it matters:
Stable connectivity is crucial for energy efficiency. Each disconnection interrupts the device’s low-power mode, causing unnecessary battery drain.
What’s normal?
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2 disconnections per day is typical (morning wake-up and evening sleep).
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Occasional brief reconnects overnight are expected, especially on weekends.
What to watch for:
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Frequent disconnects can signal network instability.
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Check your Wi-Fi setup if the rate exceeds 5–10 reconnects per day.
Helpful links:
Wi-Fi Signal Strength
What it shows:
The signal strength in dBm (decibel-milliwatts) over time.
Why it matters:
Signal strength directly affects device responsiveness and connection stability.
What’s ideal?
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-40 to -60 dBm: Excellent
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-60 to -70 dBm: Acceptable
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Below -70 dBm: Risk of slow performance or disconnections
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Below -75 dBm: High risk of complete network loss
Tip:
Consider relocating your device or Wi-Fi access point if the signal strength is consistently weak. Alternatively, you can switch your devices to an exclusively 2.4GHz network, as this band has a wider radius of signal and better penetration through walls/objects.
Touch Events
What it shows:
The number of times users interact with the device via touch.
Why it matters:
Touch interactions contribute to battery usage and reflect device engagement levels.
What to watch for:
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High values (e.g. several thousand in a day) may indicate a faulty proximity sensor.
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Low values may suggest underutilization.
Tip:
Use this data to compare room or device usage across your organization.
Summary
The Device Performance Analytics Report helps you:
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Identify underperforming devices
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Optimize battery life
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Detect network issues early
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Understand how each device is used
By monitoring these key indicators, you can ensure your Joan devices run efficiently and reliably in your environment.
If you have any questions or spot unusual metrics, don’t hesitate to contact our support team.