Device configuration
      Back to home
      1. Help Center
      2. Joan devices
      3. Device configuration

      How to connect a Joan device to an Enterprise Wi-Fi Encrypted (WPA2-EAP) network

      If your company is using Enterprise Wi-Fi Encryption, you can set all the parameters in the Joan Configurator for each device and have them online in no time. 

      How to connect a Joan device to an Enterprise Wi-Fi network

      Joan Configurator mobile app

      1. Run the Joan Configurator mobile app
      2. Select the device you wish to configure
      3. Once on the Connection screen, select the Wi-Fi network.
      4. Set the Wi-Fi encryption type to Enterprise security (WPA2-EAP) from the drop-down menu
      5. Enter the password for the selected network. Please keep in mind that the password is limited to 63 characters
      6. Choose the authentication method
      7. Enter the RADIUS username and password of your server in the dedicated fields
      8. Upload the necessary certificates by clicking each of the options
      9. Click "Set"
      10. And that's it! You connected the device to your network.

      If you are unsure about which certificates or RADIUS credentials to use, please contact your IT department.

      Joan Configurator desktop app

      1. Run the Joan Configurator
      2. Connect the Joan device to your PC with the provided Micro USB or USB-C cable
      3. Select your device
      4. Set the Wi-Fi encryption type to Enterprise security (WPA-EAP) from the drop-down menu
      5. Begin entering the data by selecting your network from the drop-down menu
      6. Enter the password for the selected network. Please keep in mind that the password is limited to 63 characters
      7. Choose the authentication method
      8. Enter the RADIUS username and password of your server in the dedicated fields
      9. Upload the necessary certificates by clicking each of the options
      10. Click “Apply”

      If you are unsure about which certificates or RADIUS credentials to use, please contact your IT department.

      And that’s it. You can now also select the server you wish to connect to as well and your device is now online and ready to display the next meeting!

      Useful information:

      • For Enterprise security, the maximum Certificate length should be less than 12,280 bytes.
      • For SSL certificates, the max length is 12,280 bits, and for Private Keys, it is 4,088 bits. The supported EAP methods are TLS, TTLS, PEAP, FAST. It should be an ASCII character string. 
      • EAP Method
        • It should be either TLS, TTLS, FAST or PEAP. And it should be an ASCII character string.
      • Inner Method
        • This field is valid only for TTLS/PEAP. The supported Inner Methods are MSCHAP/MSCHAPV2. If you have TLS/FAST, the Inner Method should be set to MSCHAPV2.
      • PEAP
        • Due to the fact that the Joan device does not have a full CA chain embedded, a CA certificate needs to be uploaded or the "Skip server verification" flag selected, along with a dummy CA certificate that can be downloaded here.
      • TLS:
        • A private key, a public certificate and a CA (all .pem) need to be uploaded via the Joan Configurator tool. Please note that the CA certificate must include only the last certificate in the chain. See test certificates to see their structure.

      Example certificates can be downloaded here: