---
title: How to connect a Joan device to an Enterprise Wi-Fi Encrypted (WPA2-EAP) network
description: If your company is using Enterprise Wi-Fi Encryption, you can set all the parameters in the Joan Configurator for each device and have them online in no time. If you are unsure about which certificat
---
[Skip to content](https://support.getjoan.com/knowledge/how-to-connect-a-joan-device-to-an-enterprise-wi-fi-encrypted-wpa2-eap-network#main-content)
[Submit a ticket](https://support.getjoan.com/knowledge/kb-tickets/new?hsLang=en)
[](http://www.getjoan.com/)
Open main navigation
Close main navigation
- [Submit a ticket](https://support.getjoan.com/knowledge/kb-tickets/new)
How can we help you?
- There are no suggestions because the search field is empty.
1. [Help Center](https://support.getjoan.com/knowledge?hsLang=en)
2. [Joan devices](https://support.getjoan.com/knowledge/joan-devices?hsLang=en)
3. [Device configuration](https://support.getjoan.com/knowledge/joan-devices?hsLang=en#device-configuration)
# How to connect a Joan device to an Enterprise Wi-Fi Encrypted (WPA2-EAP) network
If your company is using Enterprise Wi-Fi Encryption, you can set all the parameters in the Joan Configurator for each device and have them online in no time.
#### How to connect a Joan device to an Enterprise Wi-Fi network
### Joan Configurator mobile app
1. Run the [Joan Configurator](https://visionect-25346629.hs-sites-eu1.com/knowledge/what-is-the-joan-configurator?hsLang=en) mobile app
2. Select the device you wish to configure
3. Once on the Connection screen, select the Wi-Fi network.
4. Set the Wi-Fi encryption type to Enterprise security (WPA2-EAP) from the drop-down menu
5. Enter the password for the selected network. Please keep in mind that the password is limited to 63 characters
6. Choose the authentication method
7. Enter the RADIUS username and password of your server in the dedicated fields
8. Upload the necessary certificates by clicking each of the options
9. Click **"Set"**
10. And that's it! You connected the device to your network.
If you are unsure about which certificates or RADIUS credentials to use, please contact your IT department.
### Joan Configurator desktop app
1. Run the [Joan Configurator](https://visionect-25346629.hs-sites-eu1.com/knowledge/what-is-the-joan-configurator?hsLang=en)
2. Connect the Joan device to your PC with the provided Micro USB or USB-C cable
3. Select your device
4. Set the Wi-Fi encryption type to Enterprise security (WPA-EAP) from the drop-down menu
5. Begin entering the data by selecting your network from the drop-down menu
6. Enter the password for the selected network. Please keep in mind that the password is limited to 63 characters
7. Choose the authentication method
8. Enter the RADIUS username and password of your server in the dedicated fields
9. Upload the necessary certificates by clicking each of the options
10. Click “**Apply**”
If you are unsure about which certificates or RADIUS credentials to use, please contact your IT department.
And that’s it. You can now also select [the server you wish to connect to](https://support.getjoan.com/knowledge/in-the-cloud-hosting?hsLang=en) as well and your device is now online and ready to display the next meeting!
#### Useful information:
- For Enterprise security, the maximum Certificate length should be less than 12,280 bytes.
- For SSL certificates, the max length is 12,280 bits, and for Private Keys, it is 4,088 bits. The supported EAP methods are TLS, TTLS, PEAP, FAST. It should be an ASCII character string.
- EAP Method
- It should be either TLS, TTLS, FAST or PEAP. And it should be an ASCII character string.
- Inner Method
- This field is valid only for TTLS/PEAP. The supported Inner Methods are MSCHAP/MSCHAPV2. If you have TLS/FAST, the Inner Method should be set to MSCHAPV2.
- PEAP
- Due to the fact that the Joan device does not have a full CA chain embedded, a CA certificate needs to be uploaded or the "Skip server verification" flag selected, along with a dummy CA certificate that can be downloaded [here](https://storage.googleapis.com/joan-public-files/knowledge%20base%20files/cert.pem).
- TLS:
- A private key, a public certificate and a CA (all .pem) need to be uploaded via the Joan Configurator tool. Please note that the CA certificate must include only the last certificate in the chain. See test certificates to see their structure.
#### Example certificates can be downloaded here:
- [NewClientCertTestKey.pem](https://storage.googleapis.com/joan-public-files/knowledge%20base%20files/NewClientCertTestKey%20(1).pem)
- [NewClientCertTest.pem](https://storage.googleapis.com/joan-public-files/knowledge%20base%20files/NewClientCertTest.pem)
- [NewCACert.pem](https://storage.googleapis.com/joan-public-files/knowledge%20base%20files/NewCACert%20(1).pem)
- Download our dummy CA.pem certificate [here](https://storage.googleapis.com/joan-public-files/knowledge%20base%20files/cert.pem)
- [Getting started](https://support.getjoan.com/knowledge/getting-started?hsLang=en#main-content)
- [General information](https://support.getjoan.com/knowledge/getting-started?hsLang=en#general-information)
- [Joan Devices](https://support.getjoan.com/knowledge/getting-started?hsLang=en#joan-devices)
- [Room management](https://support.getjoan.com/knowledge/room-management?hsLang=en#main-content)
- [Account configuration](https://support.getjoan.com/knowledge/room-management?hsLang=en#account-configuration)
- [Room configuration](https://support.getjoan.com/knowledge/room-management?hsLang=en#room-configuration)
- [Microsoft 365](https://support.getjoan.com/knowledge/room-management?hsLang=en#microsoft-365)
- [Exchange](https://support.getjoan.com/knowledge/room-management?hsLang=en#exchange)
- [Google](https://support.getjoan.com/knowledge/room-management?hsLang=en#google)
- [iCalendar](https://support.getjoan.com/knowledge/room-management?hsLang=en#icalendar)
- [Using Joan in a shared environment](https://support.getjoan.com/knowledge/room-management?hsLang=en#using-joan-in-a-shared-environment)
- [Buildings](https://support.getjoan.com/knowledge/room-management?hsLang=en#buildings)
- [Interfaces](https://support.getjoan.com/knowledge/room-management?hsLang=en#interfaces)
- [Integrations](https://support.getjoan.com/knowledge/room-management?hsLang=en#integrations)
- [Troubleshooting](https://support.getjoan.com/knowledge/room-management?hsLang=en#troubleshooting)
- [Joan devices](https://support.getjoan.com/knowledge/joan-devices?hsLang=en#main-content)
- [Device configuration](https://support.getjoan.com/knowledge/joan-devices?hsLang=en#device-configuration)
- [Device settings in the Joan portal](https://support.getjoan.com/knowledge/joan-devices?hsLang=en#device-settings-in-the-joan-portal)
- [Custom content](https://support.getjoan.com/knowledge/joan-devices?hsLang=en#custom-content)
- [Using Joan with 3rd party devices](https://support.getjoan.com/knowledge/joan-devices?hsLang=en#using-joan-with-3rd-party-devices)
- [Mounting your Joan device](https://support.getjoan.com/knowledge/joan-devices?hsLang=en#mounting-your-joan-device)
- [Device troubleshooting](https://support.getjoan.com/knowledge/joan-devices?hsLang=en#device-troubleshooting)
- [Workplace management](https://support.getjoan.com/knowledge/workplace-management?hsLang=en#main-content)
- [Account configuration](https://support.getjoan.com/knowledge/workplace-management?hsLang=en#account-configuration)
- [Additional Desk booking features](https://support.getjoan.com/knowledge/workplace-management?hsLang=en#additional-desk-booking-features)
- [Users](https://support.getjoan.com/knowledge/workplace-management?hsLang=en#users)
- [Integrations](https://support.getjoan.com/knowledge/workplace-management?hsLang=en#integrations)
- [Frequently Asked Questions](https://support.getjoan.com/knowledge/workplace-management?hsLang=en#frequently-asked-questions)
- [Visitor Management](https://support.getjoan.com/knowledge/visitor-management?hsLang=en#main-content)
- [General information](https://support.getjoan.com/knowledge/visitor-management?hsLang=en#general-information)
- [Devices](https://support.getjoan.com/knowledge/visitor-management?hsLang=en#devices)
- [How to invite your visitors?](https://support.getjoan.com/knowledge/visitor-management?hsLang=en#how-to-invite-your-visitors)
- [App permissions](https://support.getjoan.com/knowledge/visitor-management?hsLang=en#app-permissions)
- [Workplace Digital Signage](https://support.getjoan.com/knowledge/workplace-digital-signage?hsLang=en#main-content)
- [Setting Up Your Digital Signage](https://support.getjoan.com/knowledge/workplace-digital-signage?hsLang=en#setting-up-your-digital-signage)
- [Compatible Hardware and Supported Media](https://support.getjoan.com/knowledge/workplace-digital-signage?hsLang=en#compatible-hardware-and-supported-media)
- [Using Joan Workplace Digital Signage in Practice](https://support.getjoan.com/knowledge/workplace-digital-signage?hsLang=en#using-joan-workplace-digital-signage-in-practice)
- [Mobile application](https://support.getjoan.com/knowledge/mobile-application?hsLang=en)
- [Analytics](https://support.getjoan.com/knowledge/analytics?hsLang=en)
- [Plans & Billing](https://support.getjoan.com/knowledge/plans-billing?hsLang=en#main-content)
- [Subscription plans](https://support.getjoan.com/knowledge/plans-billing?hsLang=en#subscription-plans)
- [Billing information](https://support.getjoan.com/knowledge/plans-billing?hsLang=en#billing-information)
- [Prepaid subscription codes](https://support.getjoan.com/knowledge/plans-billing?hsLang=en#prepaid-subscription-codes)
- [Ordering and shipping](https://support.getjoan.com/knowledge/plans-billing?hsLang=en#ordering-and-shipping)
- [Returns and cancellations](https://support.getjoan.com/knowledge/plans-billing?hsLang=en#returns-and-cancellations)
- [Information for resellers](https://support.getjoan.com/knowledge/plans-billing?hsLang=en#information-for-resellers)
**Support Hours:**
**08:00–24:00 (CET)**
Monday–Friday
Copyright © 2025, Visionect d.o.o.