Users do not get automatic invites to the Joan Workplace app, so you can plan your roll-out on your own terms.
Please note that you will first need to add users, before sending them any instructions.
When you’re ready, please share links to the mobile apps (Apple, Google) and to the MyJoan website with them. While in most cases unnecessary, we’ve also prepared very brief instructions for the end-users.
Feel free to use the following template to notify your team:
“Dear team members,
Starting today, please use the Joan Workplace app to book desks, meeting rooms, parking spots, or shared assets before arriving at the office. The app is easy to use for quick ad-hoc bookings as well as for planning your weekly or monthly schedule.
Please download the app from the Apple App Store and the Google Play store or access MyJoan.
Additional instructions are available in the Joan support article.
Please note: If you are unable to see the floor plan or booking options, you may have accidentally created your own account. If this happens, please contact support@getjoan.com so we can fix it.
Let us know if you have any questions!”
If a user has created their own admin account/logged in before they were added to your list, you will receive the below error message when adding them:
Email - User with email sample@domain already exists. Please contact support for further information.
In case this happens, please let us know at support@getjoan.com and we will remove the said user so that you can try adding them again.