“Please visit your Joan Portal to resolve this issue!” notification message

If your Joan devices are displaying the following message:

 

“Please visit your Joan Portal to resolve this issue!”                                   Joan 6

or

''Subscription error. Please visit your Joan Portal to resolve this issue!''        Joan 6 Pro

 

Please check out the possible reasons below:

  • You may have outstanding bills for Joan services  
  • You don't have the correct subscriptions for the features you are using. For example, Joan on Displays
  • Your billing information needs to be updated
  • Consent for Desk Booking needs to be given again

If you have checked all of the reasons listed above, and your devices are still displaying the same error message, please write to support@getjoan.com and one of our support agents will assist as soon as possible.