How can we help?
Joan mobile app
Product overview
- ★ What are the technical differences between the Joan products?
- ★ How do Joan products compare in terms of their features?
- ★ Which calendars does Joan support?
- ★ Which type of hosting is right for me?
- ★ Why do I need hosting?
- ★ Joan’s Wi-Fi
Joan's features
- ★ Where do I find settings per device, per building (locations), global settings and what do they mean?
- Custom button - Wi-Fi QR Code
- Manage Custom Buttons
- Change Log in information on the Joan portal
- How to assign a room to Joan device
- Manually add room resources to the Joan Portal
Hosting
- Change the default URL
- How to change your hosting type in the Joan Portal
- How to pay unpaid Cloud hosting invoices
- How to redeem your subscription code
- Types of hosting
- In-the-cloud hosting
Joan Configurator
Joanbot - the Joan Slack bot
Joanbot - the Joan Webex Teams bot
Alexa integration with Joan
Fixing Joan in place
Wi-Fi
Joan Portal
- ★ Joan Portal onboarding
- Manage custom content
- Searching for individual Joan devices
- Per device settings
- Per buildings (locations) features/settings
- Global device features
Office 365
- Office 365 - German Edition (office365.de)
- Joan portal and Office 365 MFA support
- How to create a Room resource in Office 365
- Office 365 access rights - Delegated user
- Preparing Office 365 and connecting it with Joan
- Office 365 access rights - Global Admin User
G Suite
- Connect Joan with a free Google email account
- Type of Google calendar supported
- How do I set up room resource calendars in G Suite (Google Apps)?
- Preparing Google G Suite (Google Apps) and connecting it with Joan
- G Suite (Google Apps) access rights
- Security and data protection in G Suite (Google Apps)
Microsoft Exchange 2010, 2013, 2016 (Outlook)
- Preparing Microsoft Exchange 2010, 2013, 2016 (Outlook) and connecting it with Joan
- Security and data protection in Microsoft Exchange 2010, 2013, 2016 (Outlook)
- Microsoft Exchange 2010, 2013, 2016 (Outlook) access rights
- Joan’s permissions in Exchange 2010, 2013, 2016 (Outlook)
- Changing your Exchange password
iCalendar
CollegeNET 25Live
Billing FAQ
On-premises hosting
- Issue while importing OVF to VMware ESXi
- Install Visionect Software Suite without the VM
- Change the Visionect Software Suite password
- Change the Docker-compose default IP address
- Change the Docker default subnet IP address
- Network Configuration for the Virtual Machine
Misc
Battery drainage
My computer doesn’t recognize Joan
Troubleshoot WiFi Connection
Error codes
- NoneType object has no attribute content [none-type-exchange]
- 502 Error: Bad gateway [502-exchange]
- 500 Error [500-exchange]
- Username should be in domain\username format [wrong-user-exchange]
- Unable to parse response from exchange [unable-to-parse-exchange]
- Error Name Resolution No Mailbox [exchange-name-resolution]
Microsoft Exchange 2013 - Troubleshooting
Microsoft Exchange 2010 - Troubleshooting
G Suite - Troubleshooting
Office 365 - Troubleshooting
The new Joan Collection
Joan’s changelog
Server infrastructure upgrade
Featured Articles
- Security and data protection
- Ordering and shipping
- I just received my Joan device. Now what?
- What are the technical differences between the Joan products?
- How do Joan products compare in terms of their features?
- Which calendars does Joan support?
- Which type of hosting is right for me?
- Why do I need hosting?
- Joan’s Wi-Fi
- Joan Portal
- Where do I find settings per device, per building (locations), global settings and what do they mean?
- Joan Portal onboarding
- Where can I find the device’s PIN number?