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Account settings

In the “Account” section of the settings, under Profile settings, you are able to change your current login email and your password as well as setting up the SSO for your account.

A direct link to the page can be found here.

If you need help with changing your email or password, see the instructions below.

How do I change my login email?

In order to change your email, follow these simple steps:

  1. Log in to my.getjoan.com and navigate to Settings -> Account
  2. On the “Account” settings page, next to the "Current email address", click on the Change email address buttonkb-article-profile-account
  3. Once you click there, you will be redirected to the "Change email address" form
  4. First input the new email that you wish to connect to the MyJoan in the “Enter new email address” field
  5. Type the same email address once more in the “Repeat new email address” field
  6. Click “Change email”

Once you click “Change email address”, the MyJoan will take a second to update your information and inform you as soon as it is done. This process should take no longer than a few seconds, after which you are all set!

How do I change my password?

However, If you wish to change your password, you will need to do the following:

  1. Log in to my.getjoan.com and navigate to Settings -> Account
  2. On the “Account” settings page, under Profile settings, you will notice a section "Account password"
  3. Click on the Change account password buttonaccount password
  4. Then, enter your new password in the “Password” field and retype it in the following “Password confirmation” field
  5. Click "Change password"

Once you click "Change password" the MyJoan will take a second to update your information and inform you as soon as it is done. This process should take no longer than a few seconds.

And that’s it! You have successfully changed MyJoan login email and password.

How to enable Single Sign-On (SSO) for your MyJoan account

In order to enable SSO for your MyJoan account, follow the steps below:

  1. Navigate to Settings -> Account -> Profile settings

  2. Scroll down to the bottom of the Profile settings page until you reach the Connected accounts section. You will see two options:
    - Connect to Office 365
    - Connect to Google
  3. Click the button that corresponds to your organization's identity provider and you will be redirected to the proper sign-in page
Note: If your organization has strict security policies, you may see a message stating 'Need admin approval'. If this occurs, please contact your IT Administrator to grant consent for the MyJoan application in your company's tenant.

 

If you need any additional support, please feel free to contact us at support@getjoan.com.