Account settings

In the “Account” section of the settings, you are able to change your current login email and your password.

A direct link to the page can be found here.

If you need help with changing your email or password, see the instructions below.

How do I change my login email?

In order to change your email, follow these simple steps:

  1. Log in to portal.getjoan.com and navigate to Settings -> Account
  2. On the “Account” settings page, you will notice two sections “Change login email” and “Change password
  3. In the “Change login email” form, first, input the new email that you wish to connect to the Joan Portal in the “Login email” field
  4. Type the same email address once more in the “Repeat email” field
  5. Click “Save
  6. You will receive a pop-up window prompt, asking if you wish to proceed with the change. If yes, click the “YES, change my email!” button. Otherwise, click “No!” and you will be redirected back to the account settings page to revisit your entry

Once you click “YES, change my email!”, the Joan Portal will take a second to update your information and inform you as soon as it is done. This process should take no longer than a few seconds, after which you are all set!

How do I change my password?

However, If you wish to change your password, you will need to do the following:

  1. Log in to portal.getjoan.com and navigate to Settings -> Account
  2. On the “Account” settings page, you will notice two sections “Change login email” and “Change password
  3. In the “Change password” form, first, input your current password 
  4. Then, enter your new password in the “Password” field and retype it in the following “Repeat password” field
  5. Click “Save
  6. You will receive a pop-up window prompt, asking if you wish to proceed with the change. If yes, click the “YES, change my password!” button. Otherwise, click “No!” and you will be redirected back to the account settings page to revisit your entry

Once you click “YES, change my password!” the Joan Portal will take a second to update your information and inform you as soon as it is done. This process should take no longer than a few seconds.

And that’s it! You have successfully changed your Joan Portal login email and password.