In the “Account” section of the settings, you are able to change your current login email and your password.
A direct link to the page can be found here.
If you need help with changing your email or password, see the instructions below.
How do I change my login email?
In order to change your email, follow these simple steps:
- Log in to my.getjoan.com and navigate to Settings -> Account
- On the “Account” settings page, next to the "Current email address", click on the Change email address button
- Once you click there, you will be redirected to the "Change email address" form
- First input the new email that you wish to connect to the MyJoan in the “Enter new email address” field
- Type the same email address once more in the “Repeat new email address” field
- Click “Change email”
Once you click “Change email address”, the MyJoan will take a second to update your information and inform you as soon as it is done. This process should take no longer than a few seconds, after which you are all set!
How do I change my password?
However, If you wish to change your password, you will need to do the following:
- Log in to my.getjoan.com and navigate to Settings -> Account
- On the “Account” settings page, you will notice a section "Account password"
- Click on the Change account password button
- Then, enter your new password in the “Password” field and retype it in the following “Password confirmation” field
- Click "Change password"
Once you click "Change password" the MyJoan will take a second to update your information and inform you as soon as it is done. This process should take no longer than a few seconds.
And that’s it! You have successfully changed MyJoan login email and password.
If you need any additional support, please feel free to contact us at support@getjoan.com.