“Pairing error” notification message

If your Joan device is displaying the following message: “Pairing error”, it's doing so because there is a pairing error with the server.

In order to resolve this, please log in to your MyJoan and click on "Settings" at the top of the screen. Then, locate the "Rooms" on the left side menu, and then click on "Devices".

Click on the device you need to re-pair, and then the device editing page will appear. On the right side, on the bottom, there is a "Re-pair" button. Simply click on that button and your device should be paired again to your account. The confirmation "Device repaired" will pop up in the top right corner of the page, to indicate that the re-pair was successful. 

If that did not help, please follow the next steps:

• Make sure that the device is not paired to a different MyJoan account.
• Select the correct hosting option for the device (in the cloud) via the Joan Configurator

Once it is configured and connected to a server properly, the device will automatically refresh and remove the notification message and begin displaying your resource’s schedule.