The Joan devices, being dual-band capable, occasionally, your network may require adjustments in the settings to improve the wireless connection stability and, consequently, extend battery life.
In those cases, we recommend considering a small adjustment in your network setup by creating a separate 2.4GHz SSID on your network for the Joans only. This simple tweak can significantly enhance signal strength, ensure a more reliable connection, and ultimately lead to improved battery uptime.
Here's why:
Dual-Band Network Dynamics
Modern network infrastructures are dual-band capable, offering both 2.4 GHz and 5 GHz connections.
When a dual-band capable client attempts to connect, the Access Points or Wireless LAN Controller often prioritize steering the connection to the faster 5 GHz standard, which is an optimal strategy for devices like laptops and mobile phones seeking faster data rates.
The Joan devices generate really small traffic on your network, doing that every few minutes.
Impact on Signal Strength and Connection Reliability
While the 5 GHz standard delivers faster connection speed, it comes with a trade-off—a shorter range.
For the Joan devices, this can lead to inconsistent and weakened signal strength, frequent disconnect events, and accelerated battery drainage.
Channel Interference Considerations
Laptops and mobile phones connected to the 5 GHz network in your office operate on wireless channels that are distinct from the range used by the 2.4 GHz networks.
As a result, the 2.4 GHz channels are likely to be underutilized, reducing potential overcrowding. We also recommend using 20MHz channel width to enhance connection stability and battery life.
It's important to note that while we can offer our tips and tricks to help you optimize your network, external factors like neighboring wireless networks, and other location-specific factors may still contribute to interference.
By disabling the 5 GHz SSID, you prioritize a stable and consistent connection for your Joan devices, addressing potential signal issues and improving overall performance.
Please consult your network administrator or IT support to make this adjustment and ensure seamless operation of your Joan devices.
If you have any further questions or need assistance, feel free to reach out to our support team.