How do I edit my payment details?

In order for the Joan system to function properly, you will either need to select one of the payment options.

If you wish to update the payment information of your Joan Portal account, you can do so in the "Plans & Billing" settings.

  1. Log in to with your admin credentials
  2. Navigate to Settings and click Plans & Billing in the left-hand menu
  3. Under the “Billing Information” section, click the “Edit payment details” button
  4. A new window will appear, where you can select the credit card option, payment via reseller option 
  5. If you wish to pay via invoice please reach out to our Sales Department  to request this via email to

Credit card 

1. Fill out your credit card information.

2. Click on ''Add credit card''.

3. Fill out your credit card information.

4. Click Update Payment Method.

Screenshot from 2023-03-16 08-30-26


Payment via reseller

1. Fill out your reseller's information

2. Enter the prepaid code you received from your reseller (this applies only for first-time customers)

3. Click Save.



Payment via invoice

1. Fill out your billing details.

2. Select Payment via invoice - you can only select this option if all of your subscriptions are set to yearly billing

3. Click Save - You will receive an invoice to the provided email address

The option of payment via invoice is only possible for annual subscription plans and is not available for monthly plans. 

Invoice payments are available only for yearly subscription plans valued above 5,000 in any of the supported currencies (EUR, GBP, USD, AED). If you meet those conditions, please reach out to to further review the options.




If you encounter any issues, please contact