Account configuration
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      How to delete MyJoan account?

      We are sad to see you go. 

      The process for deleting a MyJoan account is fairly simple.

      Make sure you un-pair your Joan devices from MyJoan before you delete your account.

      How to delete MyJoan account

      1. Log in to your account on my.getjoan.com
      2. In the top menu, click on Settings and then select Organization and finally Company detailsPassword change
      3. Now click on the button Delete company. You will be redirected to another view where you’ll be presented with the warning message.
      4. Confirm your action by entering the email address in the "Retype email address to confirm" fieldaccount password-2
      5. Click the Delete organization button
      6. Now you’ll be shown a new window where you’ll find information that the removal was successful. You will be prompted to take a survey. We would appreciate your feedback!

       

      If you need any additional support, please feel free to contact us at support@getjoan.com.