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- Plans & Billing
- Prepaid subscription codes
Plans & Billing
How to redeem your prepaid subscription code?
Got your prepaid code, but you aren't sure how to use it? No problem! This article will help you out.
Once you have purchased a prepaid code from our sales team or from your reseller, you can now redeem it in the Joan Portal:
To do so, follow these steps:
- Log in to the Joan Portal account with your account credentials
- Navigate to the “Settings” page via the top navigation menu
- Select “Plans & Billing” from the left-hand side menu
- Scroll down to Pre-paid code
- Once the code is typed in, click “Redeem”
- The Joan Portal will process the code and once successful, your subscription will be activated
If you encounter any issues, please contact firstname.lastname@example.org.