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How to remove the magnetic mount from a wall

Found a better place for your Joan device? Are you moving offices and need to remove the magnetic mount? No problem!

Note: Devices can be mounted at a maximum height of 2m.

To do so, all you will need is a cleaning solution for the surface in question (wood, glass, etc.) and a scraping tool. Soak the magnet with your cleaning solution, and remove it with the help of a scraping tool. If there is sticky residue upon removing it, remove it with the cleaning solution.

When replacing the magnetic mount of your device with a new pair, make sure to replace the magnet on the back of the Joan device as well. Otherwise, the magnetic bond might not be strong enough to keep the Joan device in place. 

Should you find yourself needing additional magnetic mounts or a more secure wall mount, we have you covered. Check out all our mounting solutions here.

Please note, that Smart magnets are not reusable, and can't be moved to a different place. Any damage caused by removing the magnets is not covered by a warranty.

For more information, please contact support@getjoan.com.