As a reseller of Joan products, you may have questions about how the MyJoan account works for end customers and what you can expect in regard to billing.
Q: Will the end customer see pricing details?
A: No. As long as the customer selects the preferred payment method as Paying via a reseller, they will not be shown any pricing information.
Q: Will end customers receive any invoices?
A: No. Invoices will not be sent to the end customer. As the reseller, you will need to handle billing and payments directly with the end customer.
Q: Will I receive alerts if there are any issues with the subscription?
A: Yes, you will receive alerts from the bouncer if there are any issues with the subscription.
Q: How often will email reminders be sent to me and the end customer?
A: Reminders will be sent 45, 30, 14, and 7 days prior to the renewal date, but only if the subscription has not been renewed.
Q: How does the pre-paid code system work?
A: We will manually issue a pre-paid code for subscriptions. Each code, when entered in the MyJoan, creates a new non-renewing subscription based on the code (subscription tier with the number of units). Codes are created in the same way for renewal and first-time purchases. The subscription activates when a pre-paid code is entered.
Q: Can subscriptions be purchased for multiple years at once?
A: Yes, subscriptions can be purchased for multiple years at once.
Other important changes:
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Automatic user license deactivation - User licenses will get automatically unassigned from a user when they’re not using the service (not opening Joan web or mobile app) for more than 60 days.
In case you have any additional questions or concerns, please feel free to contact us via sales@getjoan.com.