What will change after the billing simplifications?

We value customer feedback and have made changes to our billing overview to improve your experience.

The most important change is in the way we will handle subscriptions, specifically, how subscriptions are updated when you add new devices to your account.

How to change the number of device licences, after pairing additional devices

Let's say, you had 10 devices paired on your account, and decided to pair 5 additional devices. You will need to do the following:

  1. Log in to Joan Portal with your account credentials
  2. Navigate to the “Settings” page via the top navigation menu
  3. Select “Plans & Billing” from the left-hand side menu
  4. Under the “Subscription plans” section, search for the ''Current amount'' section
  5. Click the ''change'' button
    change number of licenses
  6. Increase the number of device licences accordingly, based on how many additional devices you paired (if you paired 3 new devices, increase the number by 3, if you paired 5 devices, increase the number by 5 etc.)

increase devices

7. Click ''Confirm'' once you are ready.

*Please note: Once the plan is confirmed, you won't be able to decrease the number of device licences. In case you've added too many device licenses, please reach out to our sales team at sales@getjoan.com.    

What will the invoicing look like?

As soon as you confirm your choice on the number of active devices, you will be billed for the additional devices, but only for the remainder of the billing period. For example:

- You activated a yearly plan on 1.1.2023, for 10 devices

- On 3.5.2023, you decide to pair 3 additional devices. An invoice will be generated immediately for 3 devices, and you will be billed Pro-rated charges for the period of 3.5.2023 until 1.1.2024

- On 1.1.2024, you will receive a new yearly invoice for 13 devices

That's it! Once a license is purchased, you will have the option to activate it at any time.
If you unpair a device, the license will just become inactive and you will be able to assign it to another device.

Subscription cancellations are non-refundable!

If you encounter any issues or if you require any assistance, please contact our sales team via chat or via email at sales@getjoan.com.