Immediate cancelation of your subscription is not possible in MyJoan - however, you can reach out to us. Customer satisfaction is our top priority, which is why we encourage you to let us know why you would like to cancel your subscription.
How can I adjust the number of licenses on my subscription?
You can easily increase the number of licenses on your MyJoan account. Simply follow these instructions, and you will be able to increase the number of licenses for your devices or users.
Decreasing the number of licenses in MyJoan is disabled by default. If you would like to decrease the license number or cancel your subscription, please get in touch with our support team via chat or email, or submit a request on MyJoan account according to the instructions below:
- Log in to your MyJoan admin account.
- Navigate to Settings → Plans & Billing
- Scroll down and click the "Modify plan" button under the subscription you want to modify.
- On the page that opens, look for the notification at the top, which includes a link to the cancellation form.
- Click the link to access the form, where you can request to decrease the number of your licenses.
How can I request cancellation on MyJoan account?
- Log in to your MyJoan admin account.
- Navigate to Settings → Plans & Billing
- Scroll down and click the "Modify plan" button under the subscription you want to modify.
- On the page that opens, look for the notification at the top, which includes a link to the cancellation form.
- Click the link to access the form, where you can request to cancel your subscription and provide feedback on why you no longer need Joan services.
- Once you submit the form, the cancellation or reduction of the subscription will take effect at the next renewal date.
- To ensure a smooth transition, we recommend unpairing devices from the MyJoan portal on or before the next renewal date.
How can I ensure my subscription doesn’t renew automatically?
To prevent your subscription from automatically renewing, you need to cancel or downgrade your subscription plan at least 30 days before the anniversary date of your subscription. This date corresponds to the same calendar day each year/month when your subscription started. If you don’t cancel within this timeframe, the subscription will renew automatically for the selected period.
Will I receive a refund upon canceling my subscription?
Unfortunately, our subscriptions are non-refundable. Once you decide to cancel your subscription, we will let the subscription run until the renewal date, unless you request otherwise.
In case you need any additional information, feel free to reach out to our support team at support@getjoan.com.