---
title: How to reduce or cancel my subscription?
description: Looking for a way to cancel your Joan subscription? Follow our step-by-step guide to effortlessly navigate through the cancellation process.
---
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# How to reduce or cancel my subscription?
## Immediate cancelation of your subscription is not possible in MyJoan - however, you can reach out to us. Customer satisfaction is our top priority, which is why we encourage you to let us know why you would like to cancel your subscription.
### How can I adjust the number of licenses on my subscription?
You can easily increase the number of licenses on your MyJoan account. Simply follow [these instructions](https://support.getjoan.com/knowledge/how-does-billing-work-for-joan-subscription-plans?hsLang=en), and you will be able to increase the number of licenses for your devices or users.
Decreasing the number of licenses in MyJoan is disabled by default. If you would like to decrease the license number or cancel your subscription, please get in touch with our sales team via sales@getjoan.com, or submit a request on MyJoan account according to the instructions below:
- Log in to your [MyJoan](https://my.getjoan.com/) admin account.
- Navigate to **Settings → Plans & Billing → Overview**
- Under the **"Modify plan"** button there is a link to the cancellation form
- Click the link to access the form, where you can request to decrease the number of your licenses
### How can I request subscription cancellation on MyJoan account?
To cancel your subscription(s), please follow these steps:
- Log in to your [MyJoan](https://my.getjoan.com/) admin account.
- Navigate to **Settings → Plans & Billing → Overview**
- Under the **"Modify plan"** button there is a link to the form to reduce the amount of licenses
- Click the link to access the form, where you can request to cancel your subscription
**Important Notes:**
- Once you submit the form, the cancellation or reduction of the subscription will take effect at the **next renewal date.**
- To ensure a smooth transition, we recommend **unpairing devices** from the MyJoan portal on or before the next renewal date.
### **How can I ensure my subscription doesn’t renew automatically?**
To prevent your subscription from automatically renewing, you need to cancel or downgrade your subscription plan at least **30 days** before the anniversary date of your subscription. This date corresponds to the same calendar day each year/month when your subscription started. If you don’t cancel within this timeframe, the subscription will renew automatically for the selected period.
### Will I receive a refund upon canceling my subscription?
Unfortunately, our subscriptions are non-refundable. Once you decide to cancel your subscription, we will let the subscription run until the renewal date, unless you request otherwise.
*In case you need any additional information, feel free to reach out to our support team at [support@getjoan.com](mailto:support@getjoan.com).*
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