How to edit or cancel my subscription?

Cancelling your subscription is not possible in the portal. Customer satisfaction is our top priority, which is why we encourage you to let us know why you would like to cancel your subscription.

How to edit or cancel my subscription?

Decreasing the number of licenses in the portal is disabled by default. If you would like to decrease the license number or cancel your subscription, please get in touch with our support team via chat or email.

Will I receive a refund upon cancelling my subscription?

Unfortunately, our subscriptions are non-refundable. Once you decide to cancel your subscription, we will let the subscription run until the renewal date, unless you request otherwise.


In case you need any additional information, feel free to reach out to our support team at support@getjoan.com.