Where to find the serial number of a Joan device?

Do you need to find a specific device in the portal, but are not sure which device it is? No worries, you just need to find the UUID of the device.

The serial number or Universally Unique Identifier (UUID) can be found in 3 places:

 Packaging box of your Joan Device

If you still have the packaging of your Joan device, you can find the serial number on it, just above the serial code.

It will be denoted as “SN” followed by a 32-character number.

Joan Configurator

Joan Configurator mobile app:

  1. Run the Joan Configurator mobile app
  2. Under Joan, UUID should be displayed
    • If you have many devices, and you are not sure what UUID you need, click on the device in the Configurator and the display will brighten up.

Joan Configurator desktop app:

You can also find the device’s serial number in the Joan Configurator as soon as you connect your device.

If you are unsure how to do so, please visit:

  1. Run the Joan Configurator
    • If you are using Windows or macOS, simply run the file. 
    • If you are using Linux, follow these steps:
      • Open the Terminal
      • Navigate to the destination folder where you downloaded the file. For example
        cd Downloads
      • Run the Joan Configurator as a superuser with the following command
        sudo ./JoanConfigurator_linux
  1. Connect the Joan device to your computer with the provided Micro USB cable
  2. Once connected, the Joan Configurator will load for a moment before displaying the device’s serial number at the top of the Joan Configurator window

Joan Portal

 If you have already connected your device to the Joan Portal, you can also find the serial number in the “Manage” -> “Devices” section. For a direct link to that page, click here.

Simply select a specific device to open the “Edit device” window and the number will be listed as “Device UUID” at the top of the page.

4507943590428

If you encounter any issues, please contact support@getjoan.com.