What is the Joan Configurator

Joan Configurator is an application that allows you to control the network settings of your Joan device as well as acquire certain information from it. 

To download the Joan Configurator for desktop, please click here.

So, what can the Joan Configurator do? It allows you to:

Connect a device to a Wi-Fi network

Before pairing a device to your Joan Portal account, you will first need to connect it to your Wi-Fi network. 

This network must meet certain requirements in order for the device to operate to its full capabilities. Click here to what out what those are.

The process of connecting the device to a network is fairly simple and a detailed guide on how to do so can be found here.

Connect a device to a server

The Joan system comprises of three components - a device, the Joan Portal, and the Visionect Software Suite (VSS) server.

The VSS server acts as an intermediary between Joan devices and the preferred calendar solution, making sure your devices are working properly and displaying the correct calendar information on displays of connected Joan devices.

Thus, it is crucial to connect your Joan device to a server in order for it to function. Detailed instructions on how to connect your Joan device to a server can be found here.

Joan devices can be hosted in the cloud. To learn more about hosting, click here.

Provide the device’s serial number

Each Joan device has a Universally Unique identifier (UUID) or serial number. 

This number is visible on the packaging of the device denoted by the abbreviation S/N as well as in the Joan Configurator once the device is connected.

With it, the device can easily be located on a server (in the cloud or on-premises) and monitored for performance (battery life, Wi-Fi signal strength, etc.). 

If you are experiencing any issues with a specific device, please contact us at support@getjoan.com and provide this serial number along with a brief description of what the problem is, and we will help you solve it. 

Acquire the device’s log file 

Each Joan device keeps a log file throughout its operation containing information related to the devices hardware, firmware, and settings and may provide great insight in cases where the device is not operating to its full capabilities.

Instructions on how to acquire the log file can be found here.

Important note: Joan devices do not keep any of your personal or calendar information stored in the log file. Only device-related data is tracked.

If you are experiencing any issues with a specific device, please contact us at support@getjoan.com and provide the log file with a brief description of what the problem is, and we will help you solve it. 

Reboot your device

Mistakes and hiccups in Joan’s operation may happen. In such cases, a simple reboot of the device will refresh all the settings and resolve any issues automatically.

Instructions on how to reboot your device can be found here.

If the reboot did not resolve the issue, please send us a message at support@getjoan.com with the device’s serial number and the log file with a brief description of what the problem is and we will help you resolve it.