Joan devices have low-power Wi-Fi modules that rely on an established Internet connection in order to operate.
As such, it is crucial for the Wi-Fi network Joan is connected to, to be stable, and strong, and for it to meet certain requirements:
Wi-Fi Standard and broadband frequency
Joan connects via the Wi-Fi IEEE 802.11 b/g/n standard, including the range of channels the standard specifies.
All of our devices support both 2.4GHz and 5GHz network frequencies.
Two types of Wi-Fi encryption are supported:
- WPA2-PSK encryption:
- Standard WPA2-PSK (AES) encryption is supported, provided by any standard modern access point. Old WPA and TKIP are not supported due to security concerns
- In these devices, WPA2-EAP is supported in addition to WPA2-PSK. The devices support TLS, TTLS, and PEAP methods. For PEAP and TTLS, the MSCHAPv2 inner method is supported. The connection certificates (supported length 4096 bytes) can be stored on the internal storage of a Joan device (uploaded in the .PEM format)
Joan devices can also connect to Wi-Fi networks without encryption.
It might happen that this network is hidden when choosing a specific network for your Joan device. In such cases, you will have to use the Joan Configurator and manually connect to the network.
Instructions on how to manually connect to a Wi-Fi network can be found here.
Joan still won’t connect to the Wi-Fi network
Does your network meet all these requirements, but your Joan device will still not connect to the network or has connectivity issues? Please visit this list of common problems and solutions.
If you require any additional information, please contact firstname.lastname@example.org.