Frequently Asked Questions
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      3. Frequently Asked Questions

      Frequently Asked Questions

      Joan Room 


      • How do the Joan devices function?

      Joan simplifies and optimizes the booking process for office spaces, meeting rooms, and conference rooms by seamlessly integrating your company's existing calendar with your physical rooms. Utilizing the Joan device, each room is equipped with an E-paper tablet displaying its availability. Employees can conveniently view and book rooms directly from their company's calendar.


      • On which devices can I create a custom button?


      You can create a custom button with a custom feature using Webhooks. This can be done on the Joan 6 RE and Joan 6 Pro, which have touch capabilities. More information on how to do this can be found here: https://support.getjoan.com/knowledge/custom-button-on-a-joan-6 

      • How many rooms can you show on a device?

      The 6 inch models (6 RE & 6 Pro) can only be paired to one room at a time. However, the Joan 13 Pro device can show multiple rooms at once!

      • How long is the battery life on the Joan devices?

      On a single battery charge, the Joan 6 RE has a battery that can last up to 3 months, the Joan 6 Pro up to 6 months, and the Joan 13 Pro up to 12 months.

      • On what factors does the battery life depend on?

      Many factors will affect the overall battery life. This includes: connectivity stability, Wi-Fi signal strength, how often users interact with the device, how many events are on the schedule (each change of the schedule will initiate a screen update on the device affecting battery life) etc.

      • What is covered by warranty/excluded by warranty?
      Each device comes with a standard 1-year warranty plan, and a 30-day money-back guarantee. You also have the option to purchase and extend warranty coverage. The warranty plan covers a free repair or replacement in case the device malfunctions. Additionally, we have a policy for devices that accidentally fall and break; we offer a free replacement once per company.
      • What is the difference between Joan 6 RE and Joan 6? (edit: re vs pro)
      The Joan 6 RE is the newest model that we have introduced, discontinuing the old Joan 6 model. The advantages this new model has include a faster performance, new interface, and a new backend technology that improves overall performance and connectivity.
      • Is there a secure wall mount for the Joan devices?
      Yes, you can purchase a secure wall mount for all three models of devices.
      Joan 6 RE: https://getjoan.com/shop/joan-6-re-secure-mount/
      Joan 6 Pro: https://getjoan.com/shop/joan-6-pro-secure-mount-brackets/
      Joan 13: https://getjoan.com/shop/secure-wall-mount-13-inch/
      • Which devices support the “custom content” feature?
      Currently, only the Joan 13 device supports the “custom content” feature. In the near future, we plan to bring this feature to Joan 6 RE and 6 Pro as well.
      • Can the devices work wirelessly?
      All of our devices work completely wirelessly, and they require no messy cables when being mounted on your wall. You will only need to remove the devices from the wall when it is time to charge them.
      • Is there a way to connect the devices to the internet via LAN instead of Wi-Fi?
      This is possible on the Joan 6 Pro, through the PoE wall mount. This wall mount offers the Power-over-Ethernet feature, which allows the device to receive both power and internet connection through a LAN cable. More information about this can be found here: https://support.getjoan.com/knowledge/poe-wallmount-for-joan-6-pro
      • What comes with the devices? Is the magnetic mount included?
      Each Joan device comes with a charging cable and a magnetic wall mount included in the box. If you're looking for additional accessories or mounting options, feel free to explore them here.
      • Is there a secured mount option?
      Yes, each Joan device has a secure mount option available. You can explore the available options for your specific model here.




      JOAN DESK AND ASSET

       

      1. What is Joan's Desk & Asset Booking System?

      Joan's Desk & Asset Booking System enables organizations to efficiently manage workspace resources, including desks, parking spaces, and equipment. Employees can reserve these resources via the Joan mobile app or the MyJoan web portal, promoting flexible work arrangements and optimal resource utilization. ​

      2. How do I enable the Desk & Asset Booking System?

      To activate the system:

      1. Log in to your MyJoan account.

      2. Navigate to Settings > Desks.

      3. Toggle the Enable Desks & Assets option.

      4. If it's your first time, you'll be prompted to start a 30-day free trial.

      5. Choose to set up your booking preferences or apply demo settings to begin immediately. ​

      3. How do I configure desks and assets?

      After enabling the system:

      • Desks: Upload your office floor plan, add desks, assign them to departments or employees, and set their availability.

      • Assets: Create asset types (e.g., parking spaces, equipment), add individual assets, and assign them accordingly. ​

      4. How can employees book desks or assets?

      Employees can make reservations through:

      They can select the desired resource, date, and time slot, and confirm their reservation. ​

      5. What are the user roles and permissions?

      • Admin: Full access to all configurations, including billing and user management.

      • Office Manager: Can add/edit floors, upload floor plans, assign desks, manage users, and view analytics.

      • User: Can manage their own bookings and view who is in the office. ​

      6. Can we set booking time slots?

      Yes. Admins can define specific time slots for desk and asset bookings to align with organizational schedules. This is done via Settings > Desks > Time slots in the MyJoan portal. 

      7. Is there a check-in process for reservations?

      Yes. Users can check in via:

      • Joan Mobile App: Manual check-in upon arrival.

      • Geolocation Auto Check-In: Automatically checks in users when they arrive within a 200m radius of the office.

      • Zens Integration: Utilizes smart desk sensors to automatically detect occupancy and check in users. 

      8. How do we manage departments and restrict bookings?

      Admins can create departments and assign desks to them, ensuring that only members of a specific department can reserve certain desks. This helps in organizing teams and managing space effectively.​

      9. How do we invite users to the system?

      Users are not automatically invited. Admins need to add users manually and then share the relevant links to the Joan mobile apps and the MyJoan portal. A template for inviting users is available in the Joan support documentation.​

      10. Where can I find more information or assistance?

      For detailed guides and support, visit the Joan Help Center. If you need further assistance, contact the support team at support@getjoan.com.​

       

      JOAN VISITOR

      https://support.getjoan.com/knowledge/visitor-management-faq 



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