In the cloud hosting

Note: Cloud hosting is now available for all subscription plans. Click here to learn more.


In the cloud hosting of the Visionect Software Suite (VSS) server operates as a bridge between the Joan devices and the Joan Portal.

This option allows Joan to be hosted on our top-of-the-line Visionect servers; meaning that you never have to worry about set-up, updates, uptime, and maintenance – we take care of everything.

At the moment, the VSS servers are available in the following locations worldwide:

  • Brussels, Belgium (Europe) x2
  • Oregon, United States of America (West US)
  • South Carolina, United States of America (East US) x2
  • Hong Kong (Asia)

By default, the nearest server to you will be chosen to ensure the lowest ping and delay and the smoothest Joan experience possible. However, you may select a different location of the server, but this might result in some decrease in performance.

Please keep in mind that Joan opens a persistent TCP connection on port 11113, which might need a firewall exclusion on your end.

Ready to connect your Joan device to one of our servers? Click here to learn how to do it.