Device configuration
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      2. Joan devices
      3. Device configuration

      How to add a device to the Joan Portal

      Congratulations on your new Joan device! 

      No matter if it is a Joan 6, Joan 13 or you decided to connect Joan to your TV via Joan on Displays, you will need to set it up and pair it with your Joan Portal account.

      Here are the steps that you will need to take, with detailed instructions presented below:

      Unbox your Joan device

      This is a pretty straightforward step. Simply unbox your Joan device and make sure that you have received all of the components as well as that the device is in mint condition.

      If something is missing or wrong, do not hesitate to contact us at support@getjoan.com and we will do our best to help.

      Connect your Joan Device to Wi-Fi

      First, you need to make sure that your Wi-Fi network meets Joan’s requirements. A bad network will result in poor performance. Check out the requirements here.

      Depending on your network’s security level, please follow the instructions in the links below:

      Pair the device to your Joan Portal

      With the device now connected to your Wi-Fi and the Micro USB cable unplugged from it, you will notice a pairing PIN code displayed on the device’s display.

      Once the PIN is visible, follow these steps:

      1. Log in to the Joan Portal with your account credentials
      2. Navigate to the “Manage” page via the top navigation menu
      3. Select “Devices” from the left-hand side menu
      4. Click on the “+ Add device” button
      5. A new pop-up window will open. If you are connecting a Joan 6 or Joan 13 device, select the “Joan device” tab. If you wish to connect a TV, tablet, or browser via Joan on Displays,  select the “TV or browser” tab
      6. Enter the PIN displayed on your device
      7. Click “Pair device”
      8. You will then be redirected to an “Edit device” page where you can customize the device and set up certain device-specific settings. Once you are all set, go to the bottom of the page and click “Save”. Don’t worry, you can always edit your device later on.

      Mount your Joan device to a wall or door

      The final step is to mount your device and start managing your office space and meetings more efficiently! Devices can be mounted at a maximum height of 2m.

      We have prepared instructions on how to do so, depending on the surface and method. Make sure to check them out: